| General System Information | |
|---|---|
| Baseline Model | Gemini-2.5-flash |
| Developer | |
| Application and Description | TX3C Chat uses a pre-trained generative model from Google, and the Texas Child Care Connection (TX3C) website is the main data source for the agent. |
| Data Sources & Usage | |
|---|---|
| Base Model Supplemented with Governmental Entity Data Does the governmental entity use external knowledge sources to supplement the base model with additional entity-specific data? | Yes TX3C Chat uses a pre-trained generative model from Google, and the Texas Child Care Connection (TX3C) website is the main data source for the agent. |
| System Uses Data Inputs for Training Is the AI system trained using data inputs after initial implementation? | No |
| Data Sharing Are the data inputs or outputs shared outside the governmental entity? | No |
| Privacy & Ethics Measures | |
|---|---|
| Testing Did testing occur prior to deployment to evaluate accuracy, consistency, and fairness? | Yes TWC subject matter experts participated in User Acceptance Testing to ensure responses were consistent with agency expectations. Testing included content verification, accuracy validation, and accessibility testing. |
| Human Oversight Does a human review and monitor the outputs of the AI system? | Yes TWC staff periodically reviews the agent conversation history and make updates the source documentation as needed. |
| Data Retention and Deletion Are data inputs and outputs automatically deleted? | Yes TX3C Chat retains inputs and outputs for 30 days, and they are deleted after that time. |
| User Feedback Are end users given a method to provide feedback or dispute the outputs? | Yes The thumbs up/down buttons allow users to quickly provide feedback on the quality or usefulness of a response. This feedback can be used to improve future responses by updating the source documentation while giving users a simple way to indicate satisfaction or flag issues. |
| Data Security Are security measures in place to encrypt any sensitive input data when stored or transmitted? | Yes Google Gemini encrypts chatbot conversations in transit using TLS and at rest using AES-256 encryption within Google’s secure infrastructure. |